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Modern Digital Crm And Sales Operations
Published 5/2026
Created by Dr. Honey Durgaprasad Tiwari, Meetu Tiwari
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Level: All Levels | Genre: eLearning | Language: English | Duration: 39 Lectures ( 33h 9m ) | Size: 23.6 GB [/center]
Hands-on CRM and sales operations using Zoho tools for lead, customer, and workflow management.
What you'll learn
⚡ Understand and execute customer relationship workflows using digital business tools such as Zoho CRM , Zoho Forms , and Zoho SalesIQ
⚡ Perform real-world sales operations activities including lead capture, customer communication, appointment handling, and deal tracking using modern Zoho tools.
⚡ Develop practical job-ready skills in CRM operations, customer lifecycle management, and digital sales coordination through hands-on business workflows.
⚡ Build operational experience using tools like Zoho Desk , Zoho Bookings , and Zoho Creator for customer support and sales process management.
Requirements
❗ Basic computer literacy (ability to use a browser, navigate websites, and type); no prior sales, marketing, or CRM experience required; No prior CRM software experience is required.
Description
This course contains the use of artificial intelligence.
In today's business environment, organizations across industries depend heavily on digital CRM systems and structured sales operations to manage leads, customers, follow-ups, support requests, and business communication. This course is designed to provide practical, hands-on exposure to modern CRM workflows using widely used digital business tools from the Zoho ecosystem.
The course focuses on execution-oriented learning rather than theoretical discussion. Learners will work through realistic business scenarios involving customer management, lead handling, inquiry tracking, sales pipeline activities, appointment coordination, customer support workflows, and operational communication processes.
The course uses tools such as Zoho CRM, Zoho Forms, Zoho SalesIQ, Zoho Desk, Zoho Bookings, and Zoho Creator to demonstrate how businesses organize and manage customer-facing operations digitally.
Instead of teaching CRM as isolated software features, the course teaches complete operational workflows such as
✨ Lead capture and inquiry management
✨ Customer database organization
✨ Follow-up scheduling and tracking
✨ Deal and pipeline monitoring
✨ Customer communication workflows
✨ Service request handling
✨ Appointment and booking management
✨ Digital forms and customer data collection
✨ Website visitor interaction workflows
✨ Basic sales reporting and operational monitoring
The course is designed especially for
✨ Undergraduate and postgraduate students
✨ Freshers preparing for jobs
✨ Sales and customer support beginners
✨ Entrepreneurs and small business owners
✨ Learners from Arts, Commerce, Science, Engineering, and Management backgrounds
A major focus of the course is employability and practical exposure. Learners will perform structured operational activities similar to those carried out in modern sales, customer support, business development, and relationship management teams.
The course has been designed keeping in view the growing adoption of CRM systems and digital customer engagement platforms across startups, SMEs, service industries, educational organizations, healthcare services, retail businesses, and professional service firms in India.
The learning approach is beginner-friendly and does not require prior coding knowledge or technical background. The emphasis is on operational understanding, workflow execution, and practical digital business skills.
This course is suitable for SWAYAM Plus style employability-oriented learning models where students are expected to develop industry-relevant operational capabilities using modern digital tools.
Who this course is for
⭐ Students, freshers, entrepreneurs, sales executives, customer support professionals, and learners seeking practical digital CRM and sales operations skills.
Homepage
Modern Digital Crm And Sales Operations
Published 5/2026
Created by Dr. Honey Durgaprasad Tiwari, Meetu Tiwari
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Level: All Levels | Genre: eLearning | Language: English | Duration: 39 Lectures ( 33h 9m ) | Size: 23.6 GB [/center]
Hands-on CRM and sales operations using Zoho tools for lead, customer, and workflow management.
What you'll learn
⚡ Understand and execute customer relationship workflows using digital business tools such as Zoho CRM , Zoho Forms , and Zoho SalesIQ
⚡ Perform real-world sales operations activities including lead capture, customer communication, appointment handling, and deal tracking using modern Zoho tools.
⚡ Develop practical job-ready skills in CRM operations, customer lifecycle management, and digital sales coordination through hands-on business workflows.
⚡ Build operational experience using tools like Zoho Desk , Zoho Bookings , and Zoho Creator for customer support and sales process management.
Requirements
❗ Basic computer literacy (ability to use a browser, navigate websites, and type); no prior sales, marketing, or CRM experience required; No prior CRM software experience is required.
Description
This course contains the use of artificial intelligence.
In today's business environment, organizations across industries depend heavily on digital CRM systems and structured sales operations to manage leads, customers, follow-ups, support requests, and business communication. This course is designed to provide practical, hands-on exposure to modern CRM workflows using widely used digital business tools from the Zoho ecosystem.
The course focuses on execution-oriented learning rather than theoretical discussion. Learners will work through realistic business scenarios involving customer management, lead handling, inquiry tracking, sales pipeline activities, appointment coordination, customer support workflows, and operational communication processes.
The course uses tools such as Zoho CRM, Zoho Forms, Zoho SalesIQ, Zoho Desk, Zoho Bookings, and Zoho Creator to demonstrate how businesses organize and manage customer-facing operations digitally.
Instead of teaching CRM as isolated software features, the course teaches complete operational workflows such as
✨ Lead capture and inquiry management
✨ Customer database organization
✨ Follow-up scheduling and tracking
✨ Deal and pipeline monitoring
✨ Customer communication workflows
✨ Service request handling
✨ Appointment and booking management
✨ Digital forms and customer data collection
✨ Website visitor interaction workflows
✨ Basic sales reporting and operational monitoring
The course is designed especially for
✨ Undergraduate and postgraduate students
✨ Freshers preparing for jobs
✨ Sales and customer support beginners
✨ Entrepreneurs and small business owners
✨ Learners from Arts, Commerce, Science, Engineering, and Management backgrounds
A major focus of the course is employability and practical exposure. Learners will perform structured operational activities similar to those carried out in modern sales, customer support, business development, and relationship management teams.
The course has been designed keeping in view the growing adoption of CRM systems and digital customer engagement platforms across startups, SMEs, service industries, educational organizations, healthcare services, retail businesses, and professional service firms in India.
The learning approach is beginner-friendly and does not require prior coding knowledge or technical background. The emphasis is on operational understanding, workflow execution, and practical digital business skills.
This course is suitable for SWAYAM Plus style employability-oriented learning models where students are expected to develop industry-relevant operational capabilities using modern digital tools.
Who this course is for
⭐ Students, freshers, entrepreneurs, sales executives, customer support professionals, and learners seeking practical digital CRM and sales operations skills.
Homepage
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